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Services

User Support Services

  • Help Desk Support: We take care of a our users by proactively offering technical support to students, faculty, and staff through a help desk system, including troubleshooting and resolving on spot IT issues.
  • Software Support Services: Our team works in close collaboration with our faculty and support staff to optimally utilize our software systems and services during academic life cycle of students.
  • Facilities Support Services:    Our team of dedicated and professional IT support staff ensures continuous provision of IT services and operations during all events in the university’s digital facilities including computer labs auditorium, seminar hall, conference rooms and executive meeting rooms.   
  • Equipment Repair and Maintenance Services: Through our IT Repair Workshop, we provide first line repair and maintenance services to all user offices and all minor faults are promptly rectified on prem to ensure seamless continuation of hardware services. Our team also liaisons with competent vendors to rectify major hardware faults and maintenance services through controlled and transparent processes.   

More Services

Administrative Support and Management Systems
Administrative support provided to teachers, learners, and staff is critical for ensuring the quality of the teaching and learning experience in open, distance, and digital education
Cybersecurity Services
Cybersecurity services protect against a range of cyber threats including malware, viruses, phishing attacks, social engineering attacks, DDoS attacks, and other forms of cyberattacks that can cause damage to a business's systems or data.
Communication Services
Communication Service means the transmission of data by an electric method. This includes, but is not limited to, the transmission of data via telephone lines, telegraph lines, call services, police, fire alarms, traffic control circuits and circuits used to transmit standard television or radio signals.
Academic and Research Support
The main purpose and target of this network is to serve as an association for stimulation, guiding and support the research persons to complete the general aim and responsibilities to build the research and development activities in different branches.
Network Services
Network services include managed network services, network service delivery, and more. These services can help businesses improve efficiency, performance, and consistency.
Infrastructure Management
Infrastructure management is the process of overseeing and maintaining the systems that support an organization's operations. This includes hardware, software, networks, and data storage.
User Support Services
A place where people get help with technology problems, like issues with computers, software, or networks. It helps fix things that stop technology from working.
Web and Application Development
Get insights into the web application development process, frameworks, and skills needed to build interactive web apps for your business.
Data Management and Analytics
Data management and analytics are crucial for businesses to harness their full potential. While data management focuses on collecting, storing, and ensuring the quality and security of data.
Disaster Recovery and Business Continuity
Business continuity focuses on keeping the lights on and the business open in some capacity, while disaster recovery focuses on getting operations back to normal.
Support Facilities
Our ICT department provides comprehensive support for the university's facilities, ensuring that all technological needs are met for events, classes, and meetings in spaces like auditoriums, classrooms, and conference rooms.
Policies & Guidelines
Stay informed about the rules and guidelines governing the use of ICT services at the university